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From:Marc 2012/6/11
Why I cannot find some of your products on Ebay?

There are just 505, 101 and Cosmic??

I do not want to be charged with freight, so purchasing one
from your website is not an option to me

THen, where can I buy other games such as Coco Cross anyway?
Reply from: 684899
Dear Marc

Yes, those games you mentioned above are all authorized in Europe and N America, I suppoes you are one from there.

Unfortunately, if youd like to have a Coco Cross, the only way to have it is buying from us.

Maybe in the future, you would find it on the area you are living in.

As to freight, if the amount is over 60USD and you wont be charged any freight.

IF you have further question, write to 684899@gmail.com

Thanks

684899 Customer Service


From:Rene 2012/6/1
Hello

I need a block replacement

I asked the store I bought from and they said they do not
offer any replacement.

I need the Green E one, and I do not know how to get it.

please tell me what to do and it will be appreciated.

Reply from: 684899
Dear Rene

please sign up on our website, and check the page of block replacement

Select the one you lost and you will only be charged the freight. then you are done.

If you have other questions, please feel free to let me know.

684899 Customer Service

From:Cristal Heart 2012/5/23
Do you offer replacement of booklet?
Reply from: 684899
Dear Cristal Herat

It depends where the county you are.

Blocks are for free to replace, only charge you the freight.

Booklets are purchasable and charge the freight as well.

you can email to 684899@gmai.com to tell us your country and more details.

684899
Customer Service

From:Secil 2012/5/14
I love Lonpos Games so much

I play them even on my PS3

Just amazing.
Reply from: 684899
Dear Secil

We deeply appreciate that you enjoy our games.

You will see that we are trying so hard to create new types of puzzle game

Please keep following us.

684899
Customer service

From:Tooth Fairy 2012/5/9
How do I get a block replacement??
Reply from: 684899
Dear Tooth Fairy

You need to register as a member, and check this link to see which kind of block you lost.

Select the block you need, then submit

It may charge you the freight, but the bolck is all free.

If you have other questions, please feel free to let us know.


684899 Braintelligent Mall
Customer Service

From:Mr. Slot 2012/5/2
Do you offer APP games?
I thought I could download it on my iphone.
BUT just couldnt find it!!!!
Reply from: 684899
Dear Mr. Slot

We are sorry that APP games are not available.

Lonpos games main purpose is NOT ONLY giving players a

good way to think, to solve challenges,

But giving players (especially for kids and toddlers) a

change to do with others interpersonally.

if you have other qestion, please feel free to contact

with us

684899 Braintelligent Mall
Customer Service

From:Terry 2012/4/25
Hi
I joined the member, but I dont have credit card yet
Is there any way to pay up?

Ths
Reply from: 684899
Dear Terry

If you do not use credit cards, I would suggest placing your order by remitting.

I have sent the information of the bank account to your email.

Plese check it out.

If you have other questions, please feel free to let me know.

684899 Braintelligent Mall
Customer Service

From:Jasmine 2012/4/16
Hello
how can i have a free trial?
Reply from: 684899
Dear Jasmine

Please visit this webpage below and join our member:

http://www.684899.com/en/CosmicCreature/project_1.htm

As long as you registered, we will email you that when the

trial would get to your side.



684899 Braintelligent Mall
Customer Service

From:Patric Kim 2012/4/11
Dear Sir

I have placed an order and I am wondering when I can get my

package?

Here is my code: 20120410_G5146

Thanks
Reply from: 684899
Dear Mr. Kim

Thank you for your placing

I have sent the progressing chart by email

It shows perfectly how long it takes on sending oversea.

If you have any question, please feel free to let us know.

684899 Braintelligent Mall
Customer Service

From:Mark 2012/4/9
Hello, maybe You could make something like Lonpos 165pcs-3-pyramid game-plate but with square (10 x 10) in base? ;)
Reply from: 684899
Dear Mark

Thank you for your suggestion,

We would consider that if the idea can be available.

684899 Braintelligent Mall
Customer Service

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